Our Terms of Service

2. Description of Service

CPSShield provides a comprehensive call protection service that helps users identify, document, and take action against unwanted calls, including robocalls, scam calls, and telemarketing violations. Our services include:

• Real-time call screening and blocking
• Violation documentation and logging
• DNC (Do Not Call) registry integration
• Data vendor removal assistance
• Access to TCPA attorneys and legal resources
• Dashboard and reporting tools
• 24/7 customer support

3. User Accounts

To access certain features of the Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be solely responsible for all activities that occur under your account
• Not share your account with any third party

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or illegal purposes.

4. Privacy and Data Collection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

We collect and process data to provide, improve, and protect our services. This includes:

• Call logs and screening data
• Device and usage information
• Account and contact information
• Communication preferences

We never share or sell your personal information to third parties without your explicit consent, except as required by law or as necessary to provide the Service.

5. User Obligations

You agree to use the Service in compliance with all applicable laws and regulations. You agree not to:

• Use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service
• Attempt to gain unauthorized access to any part of the Service or its systems
• Use the Service to harass, abuse, or harm others
• Submit false or misleading information
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the integrity or performance of the Service

6. Payment and Billing

Some features of the Service may require payment. By subscribing to a paid plan, you agree to pay all applicable fees and taxes. Payments are processed securely through our payment gateway partners.

• Subscription: Plans are billed on a monthly or annual basis, depending on your selected plan.
• Renewals: Subscriptions automatically renew unless canceled prior to the renewal date.
• Refunds: Refunds are handled on a case-by-case basis. Please contact our support team for assistance.
• Price Changes: We reserve the right to change pricing with prior notice.

7. Intellectual Property

The Service and its content, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the property of CPSShield or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, modify, distribute, or create derivative works from any content without our prior written consent. You retain ownership of any content you submit, but grant us a license to use it for the purpose of providing the Service.

8. Limitation of Liability

To the maximum extent permitted by law, CPSShield and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business interruption
• Personal injury or property damage
• Any other damages arising from your use of the Service

We provide the Service "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

9. Indemnification

You agree to indemnify, defend, and hold harmless CPSShield and its affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• At our sole discretion

Upon termination, your right to use the Service will immediately cease. You may terminate your account at any time by contacting our support team.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Ohio.

12. Contact Information

If you have any questions about these Terms, please contact us:

• Email: support@cpsshield.com
• Address: CPSShield, Cincinnati, Ohio, United States

We are committed to addressing your concerns and will respond to your inquiries as soon as possible.