Terms of Service &
Privacy Policy

Communication Preference Services (CPS) owns and operates the digital platform located at cpsshield.com. Our platform is purpose-built to provide administrative assistance to individuals who are actively experiencing or seeking to prevent illegal telemarketing intrusions and robocall harassment, operating within the protections established by the Telephone Consumer Protection Act (TCPA).

We exist to serve everyday Americans who feel powerless against unsolicited communication and are looking for a structured, professional path toward recourse. Our documentation tools, analysis infrastructure, and legal partnership network are all designed to make that process straightforward and credible.

By accessing and using the CPS Shield platform, you are entering into a binding agreement to use our tools responsibly and honestly. You acknowledge that the information you submit is provided voluntarily and is intended for legitimate call-pattern analysis and documentation purposes only.

All users are required to provide accurate, truthful call logs and supporting digital evidence. Our platform is built on the integrity of the data it processes, and the effectiveness of every case we help document depends on that foundation.

Any deliberate misuse of our documentation tools — including the submission of fabricated, altered, or fraudulent evidence in any form — will result in immediate and permanent removal from the CPS Shield platform. We reserve the right to report instances of deliberate fraud to the appropriate authorities where applicable.

We understand that the nature of the data you share with us is sensitive. Call logs, device information, timestamps, and communication records are personal by definition. Our entire data architecture is designed around the principle that your information exists to serve your interests, not ours.

• No Data BrokerageYour personal data is never sold, leased, or shared with marketing firms, advertising networks, or any third party for commercial purposes.
• End-to-End SecurityAll evidence and documentation you submit is stored using enterprise-grade encryption protocols, both in transit and at rest.
• Limited AccessYour data is only ever accessible to authorized investigators and vetted legal partners who are directly involved in your case documentation.

You retain the right to request deletion of your data at any time. Deletion requests are processed within 14 business days and result in the permanent removal of all associated records from our systems.

CPS Shield uses Paddle as our Merchant of Record and primary recurring payment provider. By subscribing, you authorize recurring charges based on your selected plan.

• 7-Day Money-Back GuaranteeIf you are unsatisfied with your subscription, you are entitled to a full refund within the first 7 days of your initial payment.
• Renewal CancellationYou may cancel your subscription at any time to prevent future billing. Cancellation will disable the auto-renewal for the following month.
• No Partial-Month RefundsAfter the initial 7-day period, payments for the active month are non-refundable. Your service will remain active until the end of the current billing cycle.

Our administrative team is available to assist you with questions related to these terms, your account, data handling practices, deletion requests, and any technical issues you may encounter while using the platform.

We aim to respond to all inquiries within two business days. For the most effective response, please include your registered email address and a brief description of your question or concern when reaching out.

Please note that our support team is not a legal advice line. For case-specific legal questions, we will connect you with the appropriate legal partners within our network.

CPS Shield was built on a simple belief: that Americans deserve to have their phones back. Illegal robocalls and TCPA-violating telemarketers have eroded trust in personal communication for too long, and we believe that organized, evidence-driven accountability is how that changes.

By choosing to use our platform, you are joining a growing community of individuals who have decided to push back. Every documented case, every piece of organized evidence, and every successful complaint filed is a step toward holding violators accountable to the fullest extent of federal law.